Describe the field as Plumbing & HVAC Describe how KPIs or other measures are used within your organization. Identify one KPI/Measure or improvement that you would recommend and why.

1)
Identify a case study related to knowledge transfer/knowledge management and include a summary or provide a link. Utilizing the example in Figure 12.4 on page 144 of your text, identify 2 examples of types of knowledge, where they fall in each quadrant, and the amount of time that might be invested in a knowledge transfer initiative.
References
Thomas, W. (2014). The Basics of Project Evaluation and Lessons Learned. New York: CRC Press.

2)
Describe the field as Plumbing & HVAC Describe how KPIs or other measures are used within your organization. Identify one KPI/Measure or improvement that you would recommend and why.